COMPANY INFORMATION

EZEN NETWORK LIMITED
22 NORTH HYDE ROAD, HAYES
GREATER LONDON, UB3 4ND, UK

Phone:

Europa agent  +40 731 733 355
United States  +1 323 521 4621
Australia  +61 02 8205 3116

E-mail:

sales@roouter.com

Warehouses Address:

CALIFORNIA USA
SYDNEY AUSTRALIA
FRANKFURT GERMANY
LONDON UNITED KINGDOM

Factory Address:

Shenzhen Easysmart Technology Co Ltd
Rm2906, Aoxinya Mansion, Caitian Road
Shenzhen, CN 518033

FREQUENTLY ASKED QUESTIONS

Which payment methods are accepted?

We accept payments from Paypal, Credit Card and Bank Wire.
Cash on delivery is not accepted for now.

PayPal is one of the largest online payment processors in the world. Paypal is easy to use and provides users with strong customer protection.

Bank Wire, also known as telegraphic transfer (T/T), is a traditional way to send money from one bank account to another bank account.

What are the delivery charges?

OutdoorRouter.com hires DHL, FedEx, and UPS shipping courier to process the shipments. The free shipping services cover over 40 countries including the USA, Southeast Asia, and European countries.

We guarantee the shipment will arrive safely in the destination country. You may need to pay the customs import tax which depends on the destination customs.

How long will delivery take?

The lead time is generally within 1~3 days after received your payment.

The transit period is within 3~5 days depends on destination countries. We provide you a tracking number after sent out and you can track the shipments online.

How secure is shopping in the Online Shop?

OutdoorRouter.com uses Comodo SSL 256-bit secure encryption to provide you a safe payment environment!

Paypal provides the highest level security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After confirm received your payment, our sales team will confirm with you about the lead time and shipping documents. After the courier man picked up the package, we send you the tracking number immediately.

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